Ricoh at a Glance
18%
#2 in North America
4.5/5.0
Excellent reliability
138+
Comprehensive lineup
The Ricoh Story
Founded in 1936 as Riken Kankoshi Co., Ltd., Ricoh has grown from a small Japanese photographic paper manufacturer into a global leader in office automation and digital workplace solutions. The name "Ricoh" combines "Riken" (Institute of Physical and Chemical Research) with "Ko" (light).
Ricoh pioneered many innovations in office technology, including the first Japanese-made plain-paper copier in 1973. Today, Ricoh is recognized as a sustainability leader and innovation powerhouse, consistently investing in technologies that help businesses work smarter and more efficiently.
Key Milestones
- 1936: Founded as Riken Kankoshi Co., Ltd.
- 1973: Launched first Japanese plain-paper copier
- 1987: Introduced revolutionary digital imaging technology
- 2009: Committed to carbon neutral goal
- 2018: Launched IM series with Always Current Technology
- 2024: Leading sustainability efforts in imaging industry
Today, Ricoh operates in approximately 200 countries with 78,000 employees worldwide. The company generates $18 billion in annual revenue and is recognized as a sustainability leader, earning inclusion in prestigious indices like the Dow Jones Sustainability World Index.
Ricoh Product Line Overview
Entry-Level (25-35 PPM)
Small OfficeAffordable, compact models perfect for small businesses and workgroups. Modern features with Ricoh quality at accessible price points.
IM 2702
27 PPM B&W
Modern features at budget-friendly price
From $2,100
MP 305+
30 PPM B&W
Reliable workhorse for small offices
From $2,400
MP C3504
35 PPM Color
Affordable color for growing businesses
From $3,500
Mid-Range (45-60 PPM)
Medium OfficeVersatile performers for medium-sized businesses. Balance of speed, features, and value with comprehensive security and cloud integration.
MP 5055
50 PPM B&W
Proven reliability for busy departments
From $3,900
IM 6000
60 PPM B&W
Next-gen with Always Current Tech
From $4,500
MP C4504
45 PPM Color
Professional color at great value
From $5,200
High-Volume (70-120 PPM)
EnterpriseHigh-performance devices for central reprographics and high-volume environments. Exceptional durability with low cost per page.
IM 9000
90 PPM B&W
Maximum volume at best TCO
From $7,200
IM C6000
60 PPM Color
Production-level color excellence
From $11,000
IM C8000
80 PPM Color
Ultimate color performance
From $15,500
Production Print
CommercialProfessional production systems for commercial printing and in-house print shops. Advanced color management and specialty media handling.
Pro C7200s
80 PPM Color
Production color with enhanced image quality
From $35,000
Pro C9200
95 PPM Color
Premium production with exceptional quality
From $55,000
Why Choose Ricoh?
Always Current Technology
Unique capability to receive firmware updates and new features throughout the device lifecycle. Your investment stays current with the latest innovations without hardware replacement.
Exceptional Value
10-15% lower initial cost than Canon with comparable features. Lower consumable costs and excellent toner yields deliver outstanding total cost of ownership.
Sustainability Leadership
Industry leader in environmental responsibility with carbon neutral commitment. ENERGY STAR certified devices, low power consumption, and comprehensive recycling programs.
High-Volume Durability
Engineered for demanding environments with 98.2% uptime. Excellent performance in high-volume applications with lower maintenance requirements than competitors.
Cloud & Workflow Integration
Smart Integration platform connects seamlessly with cloud services, business applications, and workflow automation. Direct scan to cloud storage with OCR capabilities.
Innovation Focus
Continuous investment in R&D brings cutting-edge features to market. Smart Operation Panel, RICOH Intelligent Support, and AI-powered optimization lead the industry.
Comprehensive Security
DataOverwriteSecurity System, encrypted hard drives, secure boot, and user authentication protect sensitive information. Meets government and healthcare security requirements.
Strong Service Network
Extensive authorized dealer network with 4-6 hour average response times. Remote monitoring and @Remote service enable proactive maintenance and quick issue resolution.
Areas for Consideration
User Interface Learning Curve
While functional and feature-rich, Ricoh's interface requires more training than Canon's smartphone-like design. Advanced features may need IT support to configure initially.
Color Quality Gap
Good color quality suitable for most business needs, but not best-in-class. For critical color matching or marketing materials requiring absolute accuracy, Canon may be preferable.
Service Response Time
Average 4-6 hour response time is good but slightly slower than Canon's 2-4 hours. Service quality can vary significantly by dealer location and territory.
Brand Recognition
Less brand recognition than Canon or Xerox, particularly among non-technical decision makers. May require additional stakeholder education when making purchase decisions.
Technology & Innovation
Always Current Technology
Revolutionary approach that enables continuous firmware updates throughout device lifecycle. Receive new features, security patches, and performance enhancements without hardware changes. Your Ricoh device improves over time rather than becoming obsolete.
Smart Operation Panel
Intuitive 10.1" touchscreen with customizable home screen and app-based operation. Context-aware interface adapts to user needs and provides step-by-step guidance. Support for multiple languages and accessibility features.
RICOH Intelligent Support
Cloud-based monitoring and support platform provides predictive maintenance, automatic supply ordering, and remote diagnostics. Reduces downtime with proactive issue resolution and comprehensive device insights.
Smart Integration Platform
Seamless connection to cloud services, business applications, and workflow automation. Direct scan to SharePoint, OneDrive, Google Drive, and Dropbox. Integration with ERP and document management systems.
GlobalScan NX
Advanced document capture and workflow automation software. OCR, barcode recognition, metadata extraction, and intelligent routing. Converts paper documents into searchable, actionable digital files automatically.
@Remote Service Platform
Comprehensive remote monitoring and management system tracks device performance, consumable levels, and usage patterns. Enables proactive service delivery and automatic supply replenishment.
Ricoh is the Best Choice For...
Budget-Conscious Organizations
Ricoh delivers exceptional value with 10-15% lower costs than premium brands while maintaining comparable quality. Lower consumable costs and excellent reliability make Ricoh ideal for cost-focused organizations.
Sustainability-Focused Companies
Organizations prioritizing environmental responsibility choose Ricoh for industry-leading sustainability initiatives. Carbon neutral commitment, ENERGY STAR certification, and comprehensive recycling programs.
High-Volume Environments
Exceptional durability and low cost per page make Ricoh perfect for high-volume printing environments. Government offices, educational institutions, and busy corporate departments benefit from Ricoh's reliability.
Innovation-Driven Businesses
Always Current Technology ensures your investment stays current with the latest innovations. Perfect for forward-thinking organizations that value continuous improvement and modern features.
Cloud-First Organizations
Strong cloud integration and Smart Integration platform make Ricoh ideal for businesses embracing digital transformation. Direct scan to cloud storage with comprehensive workflow automation capabilities.
Popular Ricoh Models
MP 5055
50 PPM B&W Multifunction
$3,900
or $89/month lease
Proven workhorse for busy departments and medium-sized businesses. Reliable performance, intuitive touchscreen, and excellent value make it a best-seller. Perfect for 18,000-60,000 pages per month.
50 PPM
60,000 pages
2,200 sheets
4.5/5 ⭐
Government offices, educational institutions, healthcare, mid-size businesses
IM C6000
60 PPM Color Multifunction
$11,000
or $225/month lease
Next-generation color MFP with Always Current Technology and superior resolution. Production-level capabilities with exceptional quality and advanced automation for demanding environments.
60/60 PPM
90,000 pages
8,100 sheets
4.7/5 ⭐
Marketing agencies, corporate headquarters, design studios, print production
IM 2702
27 PPM B&W Compact
$2,100
or $50/month lease
Modern entry-level model with Always Current Technology. Perfect for small businesses and workgroups seeking reliable performance and future-proof features at an affordable price point.
27 PPM
10,000 pages
600 sheets
4.4/5 ⭐
Small offices, satellite locations, workgroups, budget-conscious buyers
IM 9000
90 PPM B&W High-Volume
$7,200
or $155/month lease
Maximum volume at best total cost of ownership. Exceptional durability for central reprographics and high-volume printing environments. Always Current Technology ensures long-term value.
90 PPM
120,000 pages
8,100 sheets
4.6/5 ⭐
Central reprographics, large enterprises, high-volume environments, print service providers
Service & Support
Authorized Dealer Network
Ricoh maintains a strong authorized dealer network across North America with certified technicians trained on the latest models and technologies. Comprehensive service coverage ensures support wherever your business operates.
4-6 hours
Average response time
900+
Service locations
97.5%
First-call resolution
@Remote Monitoring
Advanced remote monitoring platform tracks device performance, identifies potential issues before they cause downtime, and enables automatic supply ordering. Many problems resolved remotely without technician dispatch.
Warranty Options
Flexible warranty coverage to match your business needs:
- Standard Warranty: 1 year parts and labor with on-site service
- Extended Coverage: Up to 5 years available
- All-Inclusive Plans: Parts, labor, toner, and preventive maintenance
- Flexible Contracts: Customize coverage based on usage patterns
Training & Resources
Comprehensive training programs, online resources, and video tutorials help users maximize productivity. Dealer-provided training ensures smooth implementation and effective device management.
Awards & Industry Recognition
Dow Jones Sustainability Index
Consistently included in DJSI World Index for corporate sustainability. Recognized as industry leader in environmental and social responsibility.
BLI Pick Awards
Multiple Buyers Lab Pick awards for outstanding value, reliability, and innovation. IM series models recognized for Always Current Technology excellence.
ENERGY STAR Excellence
All Ricoh models meet or exceed ENERGY STAR requirements. Recognized by EPA for commitment to energy efficiency and environmental protection.
EPEAT Certified
Numerous models achieve EPEAT Gold and Silver certification. Meets stringent environmental performance criteria for sustainability-focused organizations.
Innovation Awards
Always Current Technology recognized with industry innovation awards. Smart Operation Panel and RICOH Intelligent Support earn technology leadership recognition.
Customer Satisfaction
High ratings in customer satisfaction surveys for value, reliability, and service support. Particularly strong in high-volume and government sectors.